This course aims to provide learners with the knowledge and skills to reduce the likelihood of abusive and threatening behaviour occurring within the workplace and has been written in line with the Level 2 Award in Conflict Management.
This course covers the following modules:
· Human response in conflict situations
· Assessing and reducing the risks in conflict situations
· De-escalating conflict in emotive situations
· Good practice following a conflict situation
For course dates and Course price please contact us